Terms of Service & Billing Policy

Grizzly Creek Consulting LLC

These terms are the agreement between Grizzly Creek Consulting LLC ("we," "us," "Company") and the business or person who buys or uses Grizzly Signal ("you," "Customer"). By checking the acceptance box, paying an invoice, or using the service, you agree to these terms. If you're agreeing for a company, you confirm you have authority to bind it.

1. What the service is

Grizzly Signal is a subscription conversion-tracking and attribution service. It receives conversion and advertising events from your funnel, website, or connected tools and forwards them, including hashed customer contact identifiers, to Meta and any other destination you enable, and it provides related tracking, reporting, and attribution features. The specific features available may change and expand over time as the product develops; the features included in your plan are those made available in your account. The service includes a one-time setup and a recurring monthly subscription.

The service does not include media buying, ad creative, landing page copy, or review of your offers, and it does not guarantee that Meta or any other platform will accept, match, optimize on, or display the events we forward. Your Meta account, pixel, dataset, domain, and funnel remain yours.

2. Fees and billing

Fees are shown at checkout or on your invoice and consist of a one-time setup fee and a recurring monthly subscription fee at the plan you select.

The subscription automatically renews each month at the then-current price until you cancel. When you pay, you authorize us and our payment processor to charge your payment method for the setup fee, the first month, and each renewal, plus any applicable tax, until you cancel. If a payment fails, we may retry it and may suspend the service until it's paid.

If we change your price, we'll give you at least 30 days' notice by email, and the new price applies on your next renewal. If you don't want it, cancel before then.

3. Cancellation

You can cancel anytime, and cancelling is as easy as signing up. Cancel from inside your account or by emailing us from your account email.

Cancellation stops future renewals. It does not end the month you've already paid for, so you keep the service through the end of your current paid billing period. No charge is made after a valid cancellation other than amounts already due.

After you cancel, event forwarding continues for a short grace period of up to 72 hours before it is switched off, so a mid-campaign cancellation doesn't cut your tracking off instantly.

4. Refunds

Subscription fees already paid are not refundable, credited, or prorated.

The setup fee is non-refundable once we begin work, which is the earlier of us accessing your ad account, pixel, dataset, domain, or tools, or us sending you a kickoff or access request after payment. If you cancel before work begins, the setup fee is refunded in full. After work begins it is not refundable for any reason, including later cancellation or dissatisfaction with ad results.

See our Refund & Cancellation Policy for a plain-language summary.

5. What happens when you cancel

When your cancellation takes effect, following the short grace period described above, we stop forwarding your events to Meta and any other destination, and the keys and endpoints issued for your account are disabled. Your Meta account, pixel, dataset, domain, and pages stay yours and keep running. You are responsible for putting a replacement tracking method in place if you still want events reaching Meta.

We are not liable for any drop in match rate, attribution, optimization, ad delivery, cost per result, or revenue that follows cancellation, a pause, a change you request, or a change made by Meta or any other platform.

6. Your responsibilities

You own or have the rights to the domain, funnel, ad account, pixel, dataset, and customer data you connect. You are responsible for what your funnel collects, what your ads claim, and for having the notices and consents your end users require under applicable law. You will not send us protected health information, government ID numbers, or full payment card data through the service.

7. Health and wellness

Some customers run health-adjacent funnels. The service is designed to forward advertising events and hashed contact identifiers, not diagnoses, treatment data, or other protected health information. By design we strip or drop fields that appear to describe a health condition before forwarding, but that is an operational control, not a guarantee, and not a HIPAA compliance program. You are responsible for what your funnel and ads collect and claim. Do not send protected health information through the service.

8. Meta and other platforms

The service depends on Meta and other platforms you choose. They are independent third parties that may reject events, change how matching works, restrict advertisers, pause datasets, or change their terms at any time, and we have no control over those decisions. You must accept Meta's own terms for your use of Meta. We don't guarantee Meta will accept events or that accepted events will improve performance.

9. No guarantee; service provided as is

We provide the service in a professional, workmanlike manner. Beyond that, the service is provided "as is" and "as available," and we disclaim all other warranties to the fullest extent the law allows. We do not warrant that Meta will accept, match, or optimize on events, that the service will increase revenue or lower cost per result, or that it will be uninterrupted or error-free. We aim to keep forwarding available but do not offer a specific uptime guarantee or service credits.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, lost ad performance, or lost goodwill. Our total liability arising out of these terms will not exceed the fees you paid us in the 12 months before the claim, and if you have paid nothing in that window, our liability is limited to $100. These limits do not apply to your payment obligations or to either party's fraud or willful misconduct.

11. Governing law

These terms are governed by the laws of the State of Utah. Before filing a claim, the complaining party will send a written description of the dispute and allow 30 days for good-faith resolution. Exclusive venue is the state or federal courts located in Utah.

12. Changes

We may update these terms by posting a new version and, for material changes, emailing the account. Material changes take effect 30 days after notice, except changes required by law or by Meta, which may take effect sooner. Continuing to use the service after that is acceptance.

13. Contact